Please note, however, that we will be unable to retrieve licences for purchases made more than ten years ago (to comply with data protection regulations, our payment providers automatically delete customer information older than ten years). Simply send an email to our sales team at and we will look up your details for you.
If you no longer have access to the email address you used upon purchase, don't worry. Be sure to use the appropriate form box (when in doubt, try both).
As we switched licence providers on June 26th 2019, you will notice that there are two form boxes on this page: one for orders placed on or after this date, and one for orders placed before this date. If you deleted this email or do not have access to it, the first thing to do is visit our Lost Licence Recovery page, which will allow you to have your licence details sent to you immediately. If you still have the original confirmation email that was sent to you at the time of purchase, you should find your licence number there.
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